Installation & Delivery

DELIVERY & INSTALLATION

We offer FREE delivery nationwide. Our delivery partners operate as a two-man team to ensure your product is delivered safely to your delivery address.

When we receive your order, we will be in touch with a dispatch date and then our delivery partner will make contact with you directly, to organise a suitable delivery date with a 10 working day lead time. If a delivery/installation slot is missed, you may be liable for a re-delivery charge. If an delivery/installation slot is cancelled within 7 working days of the installers arrival date, you may be liable for a re-delivery and/or re-installation charge. All dispatch and delivery dates are approximate and subject to availability at the time of purchase.

You may not need to home to accept your delivery, but we will need access to be provided and agreement that you’re happy for the goods to be left at your request.

Upon receipt of delivery, any damages or defects should be reported to SUNS Lifestyle within 48 hours with photographic evidence for us to resolve.

If you live in a remote area you may incur a delivery charge. This charge is determined by the courier company.

We can also offer installation of your garden furniture by our two-man delivery team, this would mean the set-up of the furniture and the packaging removed from your premises.

PERGOLA INSTALLATION

Installation by our trained team includes the delivery, assembly and bolting down of the pergola, including any screens & louvered panels. Lead times for installation ranges from 4-6 weeks, and we provide nationwide installs. Please get in touch to check current lead times. Once you’ve placed your order online, we’ll make contact to book a convenient date to install your pergola. By selecting and paying for our installation service you are agreeing to the pre-installation guide detailed below. If anything in the guide is not adhered to, it may incur an additional fee for our team to return.

Please take care to ensure you have measured the area correctly and have a flat surface of up to 20mm (which, by building regulations your patio should already have). For anything more than this, we would need prior notification, as it means we would need to fit the pergola with packers. By using our installation service you are agreeing to our team using packers under the footplates in such instances.

Modifications such as lowering the height of the structure can be achieved, this service is great for areas which cover different levels, steps and walls and is available with an additional fee.

Our team are trained to fix to the following surfaces:

  • Concrete
  • Paving slabs
  • Wood decking
  • Composite decking
  • Porcelain tiles

Please note, for porcelain tiles our team use diamond drill bits and are extremely careful, however please be aware that we cannot be held responsible if tiles are cracked when drilling down, due to how the surface has been laid or where the legs are required to sit close to grout lines. Fixing into porcelain tiles will incur an additional fee, due to the expense of using the correct tools and the added time taken to carefully complete this work.

To ensure our Deluxe Screens work correctly, please note that the ground must be level between each leg and flat where the pergola will sit within a maximum of 20mm fall, as mentioned above. This will also allow the water to drain as it is designed to, if your fall on the patio does not match the above, then our installers will need to use packers under specific legs to create a level surface.

Our install team are not trained electricians and so for any heater installations, please organise your own local electrician to fit this for you.

Flashing can be added to the Pergola to create a seal between your property and Pergola, however this is not part of the design and the installation team can only fit the flashing as best they can to your property. Suns Lifestyle cannot guarantee that it will work on every surface. This is an addition to the pergola and not part of the pergola and so is not covered by the warranty.

PERGOLA PRE-INSTALLATION GUIDE

Before our installation team arrives, please ensure that you have completed and adhered to the following actions.

Note: If you have contacted us for advice or recommendation on the size that will work for your space, it is your responsibility to check your space before proceeding with your order.

  • Decide the exact location and positioning of your Gazebo/item in advance. 
  • Ensure the location and positioning you have chosen is adequate for the Gazebo/item you have ordered. Refer back to the dimensions specified on your order. 
  • Ensure access to the site is clear and free from obstacles. 
  • Ensure the grounds upon which your Gazebo/item is to be constructed is level, solid and any uneven bumps are levelled and/or smoothed before arrival of our team. Any additional works noticed to be required can be subject to fees as stated in our Assembly and Installation Service Terms and Disclaimer. The ground beneath Gazebos can be hard surfaces such as concrete, slabs and paving or soft surfaces such as decking. Any Gazebo installations on grass or earth areas must be adequately prepared in advance, recommended between 30x30x30cm concrete pads to enable our installers to safely secure the fixture.
  • SUNS Lifestyle are not liable for the adequate preparation of ground services, you must give reasonable settling time for any preparation works to solidify an or settle before agreeing to an installation date.
  • Ensure that all grounding works have been discussed with our sales team in advance, so we are aware of the surface you are wanting to construct on.
  • Ensure that there is someone available to greet our team upon arrival and show them to the site where you wish the Gazebo/item to be installed and constructed. Our team will advise time of completion which is subject to no issues arising as stated in our Assembly and Installation Service Terms and Disclaimer.
  • Each individual job and/or installation requires customer sign off upon completion. We take no responsibility for any preventable damages/faults to the gazebo/items that are not within reason of a manufacturer fault. This includes but is not limited to; naturally occurring ground movements; extreme weather conditions, tampering with the structure, movement or re-structure of the area within close proximity of the gazebo.
  • SUNS Lifestyle will not be liable for any damage that occurs to your decking, patio, paving, garden to general property from the use of bolts, anchoring or other such materials needed to secure your item. 
  • SUNS Lifestyle takes no responsibility for items damaged by wind if securing of the item via bolts, anchors and other devices is refused by the customer. Refusing the secure fitting will be at the risk entirely of the customer and any third parties that should be in contact with the Gazebo/item.
  • By purchasing Gazebos/items you are attesting to the knowledge and understanding of this pre-installation checklist and the Assembly and Installation Service Terms and Disclaimer.

Our Gazebo Installation service is carried out by a two-man delivery and installation team who will unpack your items, construct in the agreed location and remove any such waste and/or packaging from the construction.

 SUNS Lifestyle reserves the right to make any additional charges should the assembly be complex or considered non-standard. This includes but is not limited to; construction over a hot tub or jacuzzi and on surfaces such as porcelain. 

 

What to expect

After placing your order:

Once you have placed an order with our sales team, we will contact you upon receipt of said item to our warehouse to arrange a delivery and installation slot. Installation and delivery times will vary depending on the item purchased. Installation can take several hours, and you will be given either an am or pm slot. Please note that these time slots are only a guide and can change depending on circumstances on the day. 

 

Before arrival of our installation team:

As set out in our checklist above installation can be carried out on either soft or hard surfaces which must be adequately prepared in advance.

On construction day:

Ensure to meet our installation team upon arrival and take them to the area in which you wish your Gazebo/item to be constructed

At any time:

Should you wish to contact the team regarding any queries about this or any of our services, feel free to get in touch via installs@sunslifestyle.com

 

Assembly and Installation Service Terms and Disclaimer

1 Introduction 

1.1 These terms and conditions shall govern the installation and assembly service undertaken by us, SUNS Lifestyle for products purchased through our website. 

1.2 Products which include/offer assembly and installation services are subject to these terms and conditions and by placing an order of such items you are agreeing to such terms. 

1.3 This document does not affect any statutory rights you may have as a consumer ((such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015)). 

2 Interpretation 

2.1 Throughout these terms and conditions: 

  1. a) “We” means SUNS Lifestyle, trading in the style of SUNS Lifestyle Ltd; and
  2. b) “You” means our customer or prospective customer,

and “us”, “our” and “your” should be construed accordingly. 

  1. c) Variations shall include additions, omissions or substitutions to the originally agreed work, fittings and fixings, etc. 

3 Quotations 

3.1 All quotations for work will be based on the information provided to us by you. Any variations to the work following the issue of the quotation and prior to commencement of work shall result in a revised quotation being issued for your acceptance. 

3.2 For variations after work has commenced, a fixed price to cover the variation shall be agreed between us and you and added to the final invoice. 

3.3 In the event that requirements change for reasons such as, but not limited to insufficient information having been provided, defects found in existing installations or extensive works to be carried out etc. you will be liable for any additional expense incurred. 

4 Unforeseen Costs 

4.1 You shall be liable to meet the cost of any additional work, services or fittings that need to be provided to rectify any event or situation which arises, during the course of the works, that are unexpected or are beyond our control. We cannot be held responsible for such events or situations. 

4.2 It is your responsibility to ensure that:

(a) Any groundworks that are necessary in advance of Assembly & Installation are completed before our Team arrives to carry out the installation. 

(b) You have accurately measured the site where the Assembly & Installation is to take place and have sufficient safe space in which to assemble the structure or furniture. 

4.3 Should our Team arrive on site and be unable to carry out the Assembly & Installation because the terms of either 4.2(a) or 4.2(b) above or 5.5 and 5.6 below, are not to satisfaction then we reserve the right to charge for mileage and/or travel time for any additional journey that may be necessary or to deduct the cost of our mileage and travel time from any refund made on an order that is subsequently cancelled.

5 Liability 

5.1 We can only be held liable for the extent of works carried out by us. No liability shall be accepted in respect of defects in existing installations or in respect of parts not manufactured or supplied by us. 

5.2 We shall not be held responsible for any loss or damage to property, materials or injuries to individuals caused by the personal actions of you or your other household members or guests before, during or after such works have been carried out. 

5.3 All advice provided by us is offered as an opinion only and you accept such opinions at your sole discretion and risk. You employ our services at your sole risk at all times. 

5.4 You accept that we will undertake installation work on a best endeavours basis and that we will not be liable for any damage that occurs when anchoring Gazebos to your decking, patio, garden or general property using ground bolts, anchors or other such devices. 

5.5 For Gazebo Assembly it is your responsibility to ensure that the ground surface is adequately prepared. Although the Gazebos can be erected on hard or soft surfaces, ideally your surface needs to be level and it must be possible for the Gazebo to be anchored to the ground. 

5.6 For Gazebos that are to be erected on slabs or on brick-paved patios, then we recommend that you create a concrete footing beneath that surface, where each leg of the gazebo will sit, so that the gazebo can be anchored through the slabs or bricks into the concrete. If you are content with the safety of your surface and securing on to this then no further work is required. 

5.7 SUNS Lifestyle cannot be held liable for damage to gazebos that have moved or suffered wind damage because we have been unable to anchor them (with customer consent) appropriately to the ground. 

5.8 Should an issue with your installation arise within a 14 day timeframe of your installation date SUNS Lifestyle will arrange the return of our installation team to fix if required. Beyond this period it will be deemed that the installation is complete with no issues and a call out charge will be applied.

6 Health and Safety

6.1 We will take appropriate and practical measures to ensure that the environment in which the works are being carried out is safe, to avoid risk of injury to us or other parties; you are expected to do the same. Outside of working hours, where works are ongoing, we accept no liability for the actions of you or your other household members or guests which result in damage or injury to persons or property. 

6.2 We reserve the right to refuse to undertake work in an environment which is deemed to be unsafe or where the works are considered to be unsafe, illegal (or not in line with the Building Regulations) or where we consider the other parties will be put at risk as a result of the works being undertaken. 

6.3 If you notice any situation, property, equipment or materials that you believe to be unsafe you must mention it to us immediately. 

6.4 If any form of asbestos or other hazardous material covered by the Control of Substances Hazardous to Health (COSHH) regulations is discovered on site, we will notify you and may cease work until it has been removed and disposed of in compliance with the relevant legislation. The cost of removal and disposal shall be met by you. 

7 Duty of Care 

7.1 We accept that we have a duty of care to you in respect of materials, workmanship, security, property and belongings and will conduct our business in a manner such that a reasonable level of care is provided. 

8 Building Regulations 

8.1 We reserve the right to refuse to carry out any work which is in breach of the Building Regulations or which we believe to be in breach of the Building Regulations or the spirit in which they are intended. 

9 Services and Waste 

9.1 You will provide and pay for all power and water reasonably used by us to undertake the work. You shall also be expected to provide access to sanitary conveniences for us whilst undertaking the work. 

9.2 We will take away any unwanted product packaging. Unless otherwise agreed between us and you, any other waste removal and disposal will be organised by you and at your cost.

10 Insurance 

10.1 As a professional business, we maintain the following Insurance cover and policy arrangements via Brents of Brentwood Ltd. 

Public Liability – £5m 

Product Liability – £5m

Employers’ Liability – £10m

11 Complaints 

11.1 Should you want to submit a complaint about the services and/or work provided by. Please raise with us by email: service@sunslifestyle.com 

11.2 By placing all new and subsequent orders with us you are attesting to your agreement of such points set out in these terms.