We offer a Nationwide professional pergola installation service by our expert teams or free UK Mainland delivery for self-assembly within 2-4 weeks for in stock items. However you'd like to create your dream outdoor space at home, you'll find everything you need to know about our options and what you'll need to do beforehand here.
Is Suns Lifestyle furniture fully weatherproof?
Do you offer nationwide delivery & installation?
What is the difference between the Rota, Maranza and Luxe pergola models?
Is the pergola roof weatherproof?
What are the typical lead times for delivery?
If I move home, can the pergola be dismantled & reassembled?
Does the pergola require any maintenance?
Can the standard sized pergola models be altered to requirements?
My surface has a slope, can you install a pergola on this?
On pergola models that have 6 legs, can the middle legs be removed?
Can the pergola roof louvers be removed?
Do the pergolas have a warranty?
Do these pergolas require planning permission?
What is the difference between sun screens & deluxe screens?
Are the pergolas wind & storm resistant?
Is the pergola frame likely to rust?
Can the pergola be produced in any other colours?
Can you produce bespoke pergola sizes?
What surface can the pergola be installed on?
Can the pergola be connected to our building?
Can side options be added to the pergola at a later date?
Do you supply & fit optional pergola accessories, like lighting & heating?
Can I build the pergola myself?
Is there a showroom where I can view your products?
Installation by our trained team includes the delivery, assembly and bolting down of the pergola, including any screens & louvered panels. Lead times for installation ranges from 4-6 weeks, and we provide nationwide installs. Please get in touch to check current lead times. Once you’ve placed your order online, we’ll make contact to book a convenient date to install your pergola within 2 weeks from estimated lead time at point of order. By selecting and paying for our installation service you are agreeing to the pre-installation guide detailed below. If anything in the guide is not adhered to, it may incur an additional fee for our team to return.
Our team are trained to fix to the following surfaces:
- Concrete
- Paving slabs
- Wood decking
- Composite decking
- Porcelain tiles
Please note, for porcelain tiles our team uses diamond drill bits and are extremely careful, however please be aware that we cannot be held responsible if tiles are cracked when drilling down, due to how the surface has been laid or where the legs are required to sit close to grout lines. Fixing into porcelain tiles will incur an additional fee, due to the expense of using the correct tools and the added time taken to carefully complete this work. Our install team are not trained electricians and so for any heater installations, please organise your own local electrician to fit this for you. Flashing can be added to the Pergola to create a seal between your property and Pergola, however this is not part of the design and the installation team can only fit the flashing as best they can to your property. Suns Lifestyle cannot guarantee that it will work on every surface. This is an addition to the pergola and not part of the pergola and so is not covered by the warranty.
Our professional installation teams are spread across the UK to service properties nationwide. With years of experience between them, they know weatherproof pergolas inside out and will be able to advise you on orientation and how to make the most of your new garden addition season after season.
From start to finish, our teams are on hand to support you. Should you have any queries about your pergola, please make this clear before or at the point of ordering so we can work with you to achieve the best possible outcome. Please make sure all groundworks are fully completed before our installation team arrives.
Once you have placed an order with our sales team, we will contact you upon receipt of said item to our warehouse to arrange a delivery and installation slot. Installation and delivery times will vary depending on the item purchased. Installation can take several hours, and you will be given either an am or pm slot. Please note that these time slots are only a guide and can change depending on circumstances on the day.
As set out in our checklist above installation can be carried out on either soft or hard surfaces which must be adequately prepared in advance.
Ensure to meet our installation team upon arrival and take them to the area in which you wish your pergola to be constructed, the team will explain the process and advise best on positioning etc. They will also explain how best to use the pergola once the build is complete.
if there are any issues, the installer should pick these up and take photos and explain the issues to our office, the office will then be in touch in a timely manner.
Should you wish to contact the service team directly please email service@sunslifestyle.com with your order number as the subject
- 1.1 These terms and conditions shall govern the installation and assembly service undertaken by us, SUNS Lifestyle for products purchased through our website.
- 1.2 Products which include/offer assembly and installation services are subject to these terms and conditions and by placing an order of such items you are agreeing to such terms.
- 1.3 This document does not affect any statutory rights you may have as a consumer ((such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015)).
- 2.1 Throughout these terms and conditions:
- a) “We” means SUNS Lifestyle, trading in the style of SUNS Lifestyle Ltd; and
- b) “You” means our customer or prospective customer, and “us”, “our” and “your” should be construed accordingly.
- c) Variations shall include additions, omissions or substitutions to the originally agreed work, fittings and fixings, etc.
- 3.1 All quotations for work will be based on the information provided to us by you. Any variations to the work following the issue of the quotation and prior to commencement of work shall result in a revised quotation being issued for your acceptance.
- 3.2 For variations after work has commenced, a fixed price to cover the variation shall be agreed between us and you and added to the final invoice.
- 3.3 In the event that requirements change for reasons such as, but not limited to insufficient information having been provided, defects found in existing installations or extensive works to be carried out etc. you will be liable for any additional expense incurred.
- 4.1 You shall be liable to meet the cost of any additional work, services or fittings that need to be provided to rectify any event or situation which arises, during the course of the works, that are unexpected or are beyond our control. We cannot be held responsible for such events or situations.
- 4.2 It is your responsibility to ensure that:
- (a) Any groundworks that are necessary in advance of Assembly & Installation are completed before our Team arrives to carry out the installation.
- (b) You have accurately measured the site where the Assembly & Installation is to take place and have sufficient safe space in which to assemble the structure or furniture.
- 4.3 Should our Team arrive on site and be unable to carry out the Assembly & Installation because the terms of either 4.2(a) or 4.2(b) above or 5.5 and 5.6 below, are not to satisfaction then we reserve the right to charge for mileage and/or travel time for any additional journey that may be necessary or to deduct the cost of our mileage and travel time from any refund made on an order that is subsequently cancelled.
- 5.1 We can only be held liable for the extent of works carried out by us. No liability shall be accepted in respect of defects in existing installations or in respect of parts not manufactured or supplied by us.
- 5.2 We shall not be held responsible for any loss or damage to property, materials or injuries to individuals caused by the personal actions of you or your other household members or guests before, during or after such works have been carried out.
- 5.3 All advice provided by us is offered as an opinion only and you accept such opinions at your sole discretion and risk. You employ our services at your sole risk at all times.
- 5.4 You accept that we will undertake installation work on a best endeavours basis and that we will not be liable for any damage that occurs when anchoring Gazebos to your decking, patio, garden or general property using ground bolts, anchors or other such devices.
- 5.5 For Gazebo Assembly it is your responsibility to ensure that the ground surface is adequately prepared. Although the Gazebos can be erected on hard or soft surfaces, ideally your surface needs to be level and it must be possible for the Gazebo to be anchored to the ground.
- 5.6 For Gazebos that are to be erected on slabs or on brick-paved patios, then we recommend that you create a concrete footing beneath that surface, where each leg of the gazebo will sit, so that the gazebo can be anchored through the slabs or bricks into the concrete. If you are content with the safety of your surface and securing on to this then no further work is required.
- 5.7 SUNS Lifestyle cannot be held liable for damage to gazebos that have moved or suffered wind damage because we have been unable to anchor them (with customer consent) appropriately to the ground.
- 5.8 Should an issue with your installation arise within a 14 day timeframe of your installation date SUNS Lifestyle will arrange the return of our installation team to fix if required. Beyond this period it will be deemed that the installation is complete with no issues and a call out charge will be applied.
- 6.1 We will take appropriate and practical measures to ensure that the environment in which the works are being carried out is safe, to avoid risk of injury to us or other parties; you are expected to do the same. Outside of working hours, where works are ongoing, we accept no liability for the actions of you or your other household members or guests which result in damage or injury to persons or property.
- 6.2 We reserve the right to refuse to undertake work in an environment which is deemed to be unsafe or where the works are considered to be unsafe, illegal (or not in line with the Building Regulations) or where we consider the other parties will be put at risk as a result of the works being undertaken.
- 6.3 If you notice any situation, property, equipment or materials that you believe to be unsafe you must mention it to us immediately.
- 6.4 If any form of asbestos or other hazardous material covered by the Control of Substances Hazardous to Health (COSHH) regulations is discovered on site, we will notify you and may cease work until it has been removed and disposed of in compliance with the relevant legislation. The cost of removal and disposal shall be met by you.
- 7.1 We accept that we have a duty of care to you in respect of materials, workmanship, security, property and belongings and will conduct our business in a manner such that a reasonable level of care is provided.
- 8.1 We reserve the right to refuse to carry out any work which is in breach of the Building Regulations or which we believe to be in breach of the Building Regulations or the spirit in which they are intended.
- 9.1 You will provide and pay for all power and water reasonably used by us to undertake the work. You shall also be expected to provide access to sanitary conveniences for us whilst undertaking the work.
- 9.2 We will take away any unwanted product packaging. Unless otherwise agreed between us and you, any other waste removal and disposal will be organised by you and at your cost.
- 10.1 As a professional business, we maintain the following Insurance cover and policy arrangements via Brents of Brentwood Ltd.
- Public Liability – £5m
- Product Liability – £5m
- Employers’ Liability – £10m
- 11.1 Should you want to submit a complaint about the services and/or work provided by. Please raise with us by email: service@sunslifestyle.com
- 11.2 By placing all new and subsequent orders with us you are attesting to your agreement of such points set out in these terms.
Explore our range of pergolas and furniture collections, to create your perfect summer set-up.