Feel free to contact us with any inquiries about SUNS Lifestyle products and our available services at any time. Your SUNS Lifestyle sales representative is equipped to assist you should you need any additional information.

For issues regarding warranty, or should you have a complaint, please contact your SUNS Lifestyle sales representative in the first instance. SUNS Lifestyle Ltd offers a warranty that stretches beyond legislation: you will receive no less than a 5 Years Warranty. If a piece of outdoor living or part should defect due to a manufacturing defect or a defect due to regular domestic use, SUNS will repair the defect at its own discretion, refinish the product or replace the defective part. The SUNS warranty is subject to the parts only and not subject to the installation of the damaged part. In the case of self installation the customer will replace the part. SUNS can not be held liable for any installation fees incurred by not opting to use SUNS installation service.

When a replacement is required and the model or colour is no longer available (for example, from an older collection), SUNS Lifestyle Ltd reserves the right to replace the defective piece with a similar product. Each replacement applies, in principle, to the defective part or piece of furniture, not to the entire set. A repair, refinish or replacement does not affect the original warranty period.

In the event of a defect, it is the responsibility of the buyer to contact their SUNS Lifestyle Ltd sales representative, accompanied with (a copy of) the purchase receipt. SUNS Lifestyle Ltd will complement the warranty request with event date, product code and description of the problem and submit it to the manufacturer. SUNS Lifestyle Ltd and the manufacturer will then handle completion of the warranty procedure.

When a replacement is required and the model or colour is no longer available (for example, from an older collection), SUNS Lifestyle Ltd reserves the right to replace the defective piece with a similar product. Each replacement applies, in principle, to the defective part or piece of furniture, not to the entire set. A repair, refinish or replacement does not affect the original warranty period.