The Complete Collection

Yes, we are based in Brentwood, Essex and have a good selection of pergolas and furniture available to view in our showroom. The full address is Units 1 & 2 The Heron Country Club, Brentwood Road, CM133LW. Please use this link to book an appointment: https://sunslifestyle.com/get-in-touch/

All models come with instructions and can be self-fitted with basic DIY knowledge, as well as ideally two more people to help, plus an array of tools including a rivet gun when installing any side options. Estimated build time varies for each size model and can range from 1-5 hours. This does not affect the 5 year manufacturers warranty on the frame and roof or the 2 years warranty on the sun & deluxe screens.

If the structure is being installed against a house or building, we are able to remove the middle leg on the building side and replace this with a wall bracket for a seamless open vista. All other legs are required to support the pergola roof and also required as part of the integrated drainage system. Please get in touch to enquire about this option and have ready your exact measurements from the patio floor to the top of the door, when the door or window is open.

We offer flashing too for a weatherproof connection to your home, you'll see this option on your specific pergola configuration page.

The pergola must be fitted on to a solid surface and beneath the finished surface must be something for the pergola to be secured safely such as a concrete pad or if on decking we suggest support joists.

This would need to be completed before our installers arrive as they do not offer any groundworks and a local handyman would be able to assist you.
We can provide a floor plan so that you can see where the floor plates of the pergola will sit based on your chosen size, the floorpan can also be viewed on any product page.

We advise for concrete pads of approx 40x40x40cm beneath any tiles (or similar) also if you have decking then we advise the same or alternatively extra structural joists below the decking and where the footplate of the pergola will sit.
You should then finish your surface completely with the tiles and grout, allowing time to set or decking on top, so that when our installers arrive they can drill through the tile/deck and in to something extra secure below.

It is a good idea to choose your pergola size before doing any groundworks however if you have already laid the patio/deck then we do advise for you to check what is beneath the surface is secure enough, as type1 or sand would not be, also composite decking without something solid below would not be secure enough, however you may already have structural beams underneath where the footplates will sit, which would would be fine along as all footplates are sitting on structural beams wide enough for the footplate to be bolted in to fully.

Porcelain tiles usually have a full solid concrete base below however you should check with whoever laid the surface.

The pergola should never be left unbolted, if you are opting for self install please bear the above in mind.

If you are installing screens or side options please bear in mind that the pergola should be levelled accordingly and the legs should be measured perfectly at the top and bottom, then bolted down and then the side options can be fitted.

Please see the Ground Fixing Sheet explanatory document for detail.

Our Rota, Maranza and Luxe models do not require planning permission. This is due to them being classed as semi-permanent structures which are secured to the existing surface and not cemented below the ground, this allows them to be disassembled and moved if ever required. Some exceptions may apply if you live in a conservation area so please always familiarise yourself with your local authority regulations. If you have any questions are team are on hand to help.

In terms of the height of your pergola, the further away from the boundary the better:

• Within 2m of the boundary the max. height must be no greater than 2.5m (8′ 2″).
• You will need planning permission for your pergola if it’s on the front of your house.
• You will need planning permission for your pergola if it is in a conservation area or on the side of your house between the house and the boundary wall.
• If your house is in a conservation area and your pergola is more than 20m from the house and greater than 10 square meters, you will need planning permission.
• You will always need permission if your building is listed.
• Any sort of veranda, balcony or raised platform will need planning permission.  This is primarily for your own safety!  It will need to be built according to building regulations.

All of our aluminium products have a 5-year manufacturer’s warranty as standard. The sun and weather screens have a 2-year warranty. Please refer to https://sunslifestyle.com/service-warranty/.

With 5 in house, specialist installation teams across the UK we always aim to deliver and/or install orders as soon as possible. Lead times vary by model, colour and size. We stock all of our products and receive regular monthly shipments to ensure our customers never wait longer than necessary. Average lead time for an installation is 2-4 weeks but during peak this can extend up to 8-10 weeks so we'd always recommend getting ahead of the rush. If your order is for delivery only and all items are in stock we aim to deliver within 7 -14 days of the order being placed. All deliveries and install lead times are subject to location and may vary through peak times of the year.

Yes all of our furniture is fully weatherproof, the aluminium is extruded and powder coated which means it will not rust or fade.

The SunProof fabric we use on our furniture is exclusive to Suns Lifestyle and is water, mould, stain and UV-resistant - perfectly suited to life outdoors. Our fabrics are also 100% recyclable.

The foam inside the cushions is open cell structured, which means in a very heavy downpour if the rain did penetrate the water-resistant outer fabric, then the fast dry foam inside allows for the rain to pass straight through the open cells and out of the bottom, this means that the fabric and foam drys extremely quickly once the rain has stopped, ideal for the British weather!

To add to the above, all of our poufs, scatter cushions and rugs are made from PET (recycled plastic bottles) which means they can be cleaned using a pressure washer on a light setting or the covers can be removed and washed in the washing machine. The cushions are extremely comfortable and have been voted most cosy by various magazine reviews.

We work with FSC-sourced premium grade teak for our wood accents, tabletops and furniture frames. Teak is a beautiful wood that is naturally water and mould resistant thanks to its inherent oils. Teak can be treated or untreated in various ways, this is down to personal preference. All of our teak comes untreated which allows you to choose which options suits you best.

Over time, if left untreated teak will fade to a beautiful silver-grey. This is a natural characteristic of the timber. Of course, if you prefer the warm honey tones of like-new teak, just take a look at our guide here.

Our delivery and installation teams cover the entire UK mainland.

Remote areas may incur an additional charge. For any product enquiries in Northern Ireland & Republic of Ireland please contact our agent at Outback365 (https://www.outback365.co.uk/).

These models are weatherproof in standard British weathers. Rainwater runs from the roof louvres, into the guttering and then drains down internally, through the legs. During extreme weather conditions and severely heavy rain there may be a slight leakage as excessive water cannot flow through the drainage quick enough and can spill over, just like guttering on a home or an external drain.