terms & conditions

Welcome to the www.sunslifestyle.com website terms and conditions for use. These terms and conditions apply to the use of www.sunslifestyle.com and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access www.sunslifestyle.com

Before you place an order, for example, say a teak outdoor garden set and you have any questions relating to these terms and conditions please contact us by e-mail on www.sunslifestyle.com or call us on 01277 321888 Lo Call Rate 9.00 am and 5.00 pm (Mon-Fri). Please note that all calls to our Customer Services Representatives will be charged at the local rate (BT users only, other networks and mobile charges may vary).


Welcome to the www.sunslifestyle.com website terms and conditions for use (Terms). These Terms tell you the rules for using our website www.sunslifestyle.com and any of its content (our site). You should read these Terms carefully before using our site. By using our site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using our site immediately. We recommend that you print a copy of these terms for future reference.


If you order any goods, services or digital content from our site, separate terms and conditions will apply.

ABOUT US

www.sunslifestyle.com is a site operated by Suns Lifestyle Ltd (“We”). We are registered in England and Wales under company number 12256686 and have our registered office at Units 1&2 The Heron Country Club, Brentwood Road, Herongate, Brentwood, Essex, England, CM13 3LW. Our VAT registration number is GB340804329 

If you have any questions about our site, please contact us by:

  • sending an email to info@sunslifestyle.com, or
  • calling us on 01277 321888 (our telephone lines are open Monday to Friday: 9 am to 5 pm).

USING OUR SITE

Our site is for your personal and non-commercial use only.

We make no promise that our site is appropriate or available for use in locations outside of the United Kingdom. If you choose to access our site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

We try to make our site as accessible as possible. If you have any difficulties using our site, please contact us using the contact details in the ‘About us’ section above.

As a condition of your use of our site, you agree to comply with our Acceptable Use Policy available at [insert link].

We may prevent or suspend your access to our site if you do not comply with these Terms or any applicable law.

OTHER TERMS THAT MAY APPLY TO YOU

These Terms may refer to the following additional terms, which also apply to your use of our site:

If you purchase goods or services from our site, our Terms and Conditions of Supply for Consumer Users [insert link to consumer terms] or our Terms and Conditions of Supply for Business Users [insert link to business terms] (as the case may be) will apply to the sales.

CHANGES TO THESE TERMS

We amend these Terms from time to time. Every time you wish to use our site, please check these Terms to ensure you understand the terms that apply at that time.

YOUR PRIVACY AND PERSONAL INFORMATION

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at [insert link].

OWNERSHIP, USE AND INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.

We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

Nothing in these Terms grants you any legal rights in our site or its content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on our site or its content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within our site or its content.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

If you print off, copy, download, share or repost any part of our site in breach of these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

SUBMITTING INFORMATION TO OUR SITE

While we try to make sure that our site is secure, we do not actively monitor or check whether information supplied to us through our site is confidential, commercially sensitive or valuable.


Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through our site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.


CHANGES TO OUR SITE


We may update and change our site from time to time, including to reflect changes to our products. 


ACCURACY OF INFORMATION AND AVAILABILITY OF THIS SITE


The content on our site is provided for general information only. It is not intended to amount to technical, financial, legal or other advice on which you should rely. You should always use your own independent judgment when using our site.


Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete, up to date or free from bugs. Any reliance that you may place on the information on our site is at your own risk.


While we try to make sure that our site is available for your use, we do not promise that our site will be available at all times or that your use of our site will be uninterrupted. We may suspend, withdraw, restrict or terminate access or operation of all or any part of our site at any time as we see fit.


HYPERLINKS AND THIRD PARTY SITES


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources and use of a third party site is at your own risk.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code, username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your user identification code, username or password, you must promptly notify us using the contact details in the ‘About us’ section at the top of this page.

OUR RESPONSIBILITY TO YOU

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply.

If you are a consumer user:

If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time these Terms were formed, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do). We are not liable to you for any loss or damage that was not foreseeable or any loss or damage not caused by our breach or negligence.

We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

EVENTS BEYOND OUR CONTROL

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

COMPLAINTS

If you are unhappy with us, please contact us as soon as possible using the contact details in the ‘About us’ section at the top of this page.

If you are a consumer user:

These Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business user:

These Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 







Definitions

“Conditions” means these terms and conditions and privacy policy and the Special Conditions; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Special Conditions” means the terms and conditions in the Product Description; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “We/us means sunslifestyle.com and or Sunslifestyle ltd “Website” means the website located www.sunslifestyle.com or any subsequent URL which may replace it; “Cookies” means small text files which our website places on your computer’s hard drive to store information about your shopping session and to identify your computer; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.

Access

You are provided with access to the website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, service@sunslifestyle.com or calling us on 01277 321888 between 9am and 5pm (Mon-Fri).

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of www.sunslifestyle.com or the use by any other person accessing the website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to: modify or withdraw, temporarily or permanently, www.sunslifestyle.com (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of www.sunslifestyle.com (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using www.sunslifestyle.com

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Recommendations

When you use www.sunslifestyle.com you’ll see that we may offer you recommendations, showing products we think you might like and could perhaps miss when you’re browsing the site.

We take reasonable care to ensure our recommendations are in line with your behaviour as a customer at www.sunslifestyle.com Details of the products we recommend – such as price – are correct at the time recommendations are originally made to you, but can be subject to change without notice.

Intellectual property & right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of www.sunslifestyle.com shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within www.sunslifestyle.com is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

www.sunslifestyle.com may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding www.sunslifestyle.com and any transactions conducted on or through www.sunslifestyle.com

Purchase of garden products

Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on www.sunslifestyle.com by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from www.sunslifestyle.com

As your product is shipped from our warehouse we will send you a dispatch confirmation email or call you personally if you have requested this option.

We will make every effort to deliver your item’s as speedy and efficiently as possible within our control and that all orders placed on the web site are filled within a 30 day maximum period, unless the item is out of stock, in this case will inform you of this immediately.

Order acceptance of the contract between you and us will take place on payment by you to us for the Products ordered unless we have notified you that we do not accept your order, or you have cancelled your order. Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & and Conditions. The contract will be concluded in English.

The details of your specific contract will not be filed or shared by www.sunslifestyle.com In compliance with Data Protection Act requirements. Should you require any information regarding orders you have placed with www.sunslifestyle.com please write to us at the following address:

Suns Lifestyle Customer Services
Unit 1&2 South Essex Golf Course
Brentwood Road
Herongate
Essex
CM13 3LW
www.sunslifestyle.com
info@sunslifestyle.com

Contract cancellation under the Consumer Contracts (Information Cancellation & Additional Charges) Regulations 2013

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price but not the delivery charge, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them and the goods are returned in the original packaging. Please note that there will be a minimum charge of £25 for goods under a weight of 40kg, over 40kg the charge could be up to a maximum of £200 for collection of the goods that have been delivered, but you may return goods under your own volition.

Please see our refund policy for further details.

Description of products

Each Product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on www.sunslifestyle.com are correct at the time when the relevant information was entered onto the system. Although we aim to keep www.sunslifestyle.com as up to date as possible, the information including product descriptions appearing on www.sunslifestyle.com at a particular time may not always reflect the position exactly at the moment you place an order.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on www.sunslifestyle.com , we make no warranties, whether express or implied in relation to its accuracy. www.sunslifestyle.com is provided on an “as is”and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to www.sunslifestyle.com , or any transaction that may be conducted on or through www.sunslifestyle.com including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through www.sunslifestyle.com

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

any loss of goodwill or reputation; or

any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.

Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.