Return & Refund Policy

Returns

We hope you love your purchase, but if for any reason you change your mind, we’re here to help. Please review the information below carefully to understand how we handle returns & refunds at Suns Lifestyle.

How to Request a Return

If you wish to return an item, please email our Customer Service team at service@sunslifestyle.com within 30 days of receiving your order. All return requests are reviewed on a case-by-case basis.

Items can be returned for an exchange or refund provided they meet the conditions outlined below.

Return Conditions

Returned items must be in their original condition, meaning:

- All original packaging and labels are intact and in good condition

- The product is unused and in a re-saleable state

Items That Cannot Be Returned

Unless faulty or not as described, the following items are not eligible for return:

- Items received more than 30 days ago

- Items that have been opened or unsealed (other than to inspect)

- Items without original packaging or labels

- Items or packaging that are damaged or in poor condition

- Products made or cut to your specifications

- Personalised or custom-made products

If a product is returned outside of our returns policy, we reserve the right to refuse the return or deduct reasonable costs from any refund.

Refunds

Once your return is received and approved, we’ll process your refund within 14 days to the original payment method.

Returning Faulty Items

Reporting a Fault

If your product arrives damaged or develops a fault, please contact our service team within 48 hours of delivery or installation by emailing service@sunslifestyle.com. To help us assess the issue quickly, we may ask for photographs of the fault. If a manufacturing fault is identified within 30 days of delivery, you are entitled to a free return under the Consumer Rights Act 2015.

Faulty Installations

If a fault is identified with a pergola or kitchen, it must be reported before installation is completed. All components should be thoroughly checked prior to installation to ensure nothing is missing or damaged. Issues reported after installation may be treated as installation errors rather than manufacturing faults.

Resolution Process

- All faulty item reports are handled individually by our service team

- Where appropriate, replacement parts may be required

- In some cases, parts may need to be manufactured or shipped from overseas, which can take 4 to 12 weeks. Our team will keep you fully informed of expected timeframes.

- After 30 days, we will repair or replace the product in line with the Consumer Rights Act 2015.

Suns Lifestyle reserves the right to refuse a refund or return if the issue is reported outside of the specified timeframes, or where products have been misused, altered, or damaged by a third party.